How to Pay Your MLGW Bill: A Guide to Payment Options

Paying your monthly utility bill to Memphis Light, Gas and Water (MLGW) on time is important to maintain uninterrupted service MLGW offers various convenient payment options to fit every customer’s needs. This comprehensive guide outlines the different ways to pay your MLGW bill online, by phone, by mail, or in person

Online Bill Payment

The fastest and most convenient payment method for most MLGW customers is online through the My Account portal.

My Account

By signing up for My Account on the MLGW website, you get 24/7 access to view and pay your bill. You can also enroll in autopay, check usage history, update account details, and more.

One-Time Payment

You can make a quick, one-time payment without logging in using your MLGW account number and payment info. Payments after 3PM CST process the next business day.

MLGW accepts online payments from checking/savings accounts, credit/debit cards, and digital wallets.

Other Ways to Pay Your MLGW Bill

If you prefer not to pay online or want additional options, here are other ways to pay your MLGW utility bill:

By phone: Call 1-866-315-0277 anytime and pay via credit/debit card or bank account.
By mail: Mail a check or money order to MLGW Payments & Banking, PO Box 388, Memphis, TN 38145. Allow 7 days for processing.
In person: Visit an authorized pay agent location and pay by cash, check, or money order. A $2 fee may apply.
AutoPay: Set up automatic monthly payments from your bank account through MLGW AutoPay.
Payment extensions: Those struggling can call MLGW to request a payment extension.
Assistance programs: Low income customers may qualify for bill payment assistance.

No matter how you pay, allow enough processing time to avoid late fees. Online/phone payments after 3PM CST process the next business day. Mailed payments require 7 days.

Tips for Paying Your MLGW Bill

Follow these tips each month to ensure easy, on-time payment of your MLGW utility bill:

Go paperless with e-bills to get statements faster and reduce clutter.
Review bills promptly to catch any issues early. Don’t wait until the due date.
Mark due dates on your calendar and set payment reminders to avoid forgetting.
Sign up for My Account to check your balance and payment history 24/7.
Automate payments through MLGW AutoPay or your bank’s Bill Pay.
Pay a few days early if mailing a payment to ensure on-time delivery.
Contact MLGW immediately if you foresee payment problems or account issues.
Update contact information so MLGW can reach you about billing notices or account changes.
Monitor usage trends through My Account to make informed energy decisions and avoid surprises.
Ask about payment plans if you are struggling financially. MLGW wants to help.

Paying your MLGW utility bill does not have to be a monthly chore. By using the many payment options and establishing good payment practices, you can take the frustration out of bill payment and maintain continuous utility service from MLGW. Contact their customer service department if you need any help.

mlgw pay my bill

MLGW’s My Account

FAQ

Where can I pay my Memphis light gas and water bill?

Pay your bill at an authorized agent and your payment typically posts in an hour. MLGW bills have barcodes printed on the bottom and back. VanillaDirect Pay™ barcodes allow you to pay at stores including Dollar General®, Family Dollar® or CVS®.

Can I pay my MLGW bill with a credit card?

You can pay your MLGW bill by phone by calling 1-866-315-0277. Payment methods offered are bank checking or savings account, Visa, MasterCard credit or debit card, Discover card, and ATM debit card (displaying the Star, Pulse or NYCE logos).

How do I change my payment method on MLGW?

If you need to change your banking information you will need to notify MLGW first by calling our Payments and Banking area at 528-4643. You will be mailed a change form or you may obtain the change form from the WEB at mlgw.com. The form must be completed and signed.

Where is my account access code on MLGW bill?

Associate your MLGW account to your User ID. Enter the full 16-digit MLGW account number, along with the new 6-digit My Account Access Code, which appears in the blue shaded area on the front page of your bill.

How do I pay my MLGW utility bill?

You can also utilize our IVR phone pay system by setting up a phone pay ID and pin number in your MyAccount profile to pay your utility bill. All Information © 2024 Memphis Light, Gas and Water Division (MLGW). All Rights Reserved.

How do I pay my mlgwagents bill by phone?

Visit mlgwagents.com. To pay your bill by phone, you must first create an IVR login or phone pay ID and PIN using MLGW web site’s “My Account” feature. My Account will store payment preferences and make bill paying via the phone easier. Call our automated payment system at 1-866-315-0277 when you are ready to make a payment.

How do I access my MLGW account?

Open the Mac App Store to buy and download apps. The all-new MLGW app provides you access to your My MLGW account which gives you the ability to manage your account, view/pay bills, receive outage information, and find your nearest payment location.

What happens if I don’t pay my MLGW Bill?

Once activated, your bill will have a message on it that states: DO NOT PAY: Your account will be drafted on or after (due date). If you need to change your banking information you will need to notify MLGW first by calling our Payments and Banking area at 528-4643.