How to Pay Your LADWP Bill: A Step-by-Step Guide

Paying your monthly LADWP (Los Angeles Department of Water and Power) bill is easy when you know all the payment options available. LADWP offers various convenient ways to review your charges and pay online, by phone, by mail or in person. In this comprehensive guide, I’ll outline the simple steps to pay your LADWP bill through the method you prefer.

Sign Up for Online Account Access

To pay online or via the LADWP app, first create an online account. This allows you to securely access your account details 24/7.

To sign up:

  • Go to www.ladwp.com and click “My Account”
  • Select “Create an Account”
  • Enter your 10-digit account number and 4-digit access code from your bill
  • Create a username and password
  • Provide your contact information

Once your account is activated, you’ll have instant access to your monthly bills, payment history, water usage and more.

Pay Online Through Your Account

Paying through your online account is the easiest way to pay your LADWP bill. Just follow these simple steps:

  • Log into your account at www.ladwp.com
  • From your account summary page, select “Pay Bill”
  • Enter the payment amount and select whether to pay the total amount due or a different amount
  • Choose your payment method – credit/debit card or bank account
  • Enter your card or bank details and submit payment

Your LADWP account will instantly reflect the payment and you’ll receive an email confirmation.

Pay Using the LADWP Mobile App

LADWP also provides a free mobile app for Android and iOS devices. The app allows you to securely manage your account review your bill details and make a payment anytime.

To use the mobile app

  • Download the “LADWP” app from your device’s app store
  • Log into the app with your online account username and password
  • Tap the “Billing” tab to view your current bill
  • Select “Pay Bill” and enter your payment amount and details
  • Submit payment

The mobile app makes paying your bill easy when you’re on the go You can also set payment reminders.

Pay by Phone

To make a payment over the phone, call LADWP at 1-877-MYPAYDWP (1-877-697-2939). The automated phone system is available 24/7 for your convenience.

To pay by phone:

  • Have your 10-digit account number ready
  • Follow the prompts to select “Bill Payment”
  • Enter your payment amount
  • Provide your credit/debit card or bank account details
  • Receive a confirmation number

Saving your payment information on your online account makes future phone payments even faster.

Pay by Mail

If you prefer to pay your LADWP bill through the mail, detach the payment stub from your monthly bill and return with your check or money order. Make sure your 10-digit account number is written on the payment. The mailing address is:

LADWP
PO Box 30808
Los Angeles, CA 90030-0808

Allow 5-7 days for mailed payments to process. Pay attention to the due date on your bill to avoid late fees.

Pay In-Person

You can also pay your LADWP bill at an authorized payment location near you. Bring your bill or know your 10-digit account number.

In-person payment options include:

  • LADWP customer service centers
  • CheckFreePay locations (CVS, 7-Eleven, Kroger)
  • Western Union agent locations
  • Cash payments at Amscot locations

Visit the LADWP website for a full list of in-person payment locations. Many are open evenings and weekends for your convenience.

Enroll in Autopay

For easy, automated payments, enroll in Autopay through your online LADWP account. With Autopay, your monthly bill is paid automatically on the due date using your preferred payment method.

To set up Autopay:

  • Log into your LADWP online account
  • From your account summary, select “Enroll in Automatic Payment”
  • Enter your credit/debit card or bank account details
  • Confirm the terms and submit

Autopay ensures your bill is paid on time each month. You can cancel or edit Autopay anytime through your account.

Get Payment Assistance if Needed

If you’re having trouble paying your LADWP bill, contact them right away to discuss payment plans or financial assistance programs you may qualify for, including:

  • Payment arrangements
  • Low-income discounts
  • LIHEAP and CARE utility grants
  • LADWP customer assistance programs

Avoid service interruption by keeping your balance under $100. LADWP’s caring reps can help you get back on track.

pay my ladwp bill

Let Me Explain: Help with LADWP Bills | NBCLA

FAQ

Can I pay my DWP bill with a credit card online?

Log in to your LADWP online account to manually authorize one-time bill payments from your checking/savings account. Residential customers may also use a credit card (Visa or MasterCard) to pay their bills. Saving your payment source information for future payments is optional.

Does LADWP charge late fees?

A grace period of eight (8) days for payments to be received is allowed before a Late Payment Charge is applied. This late fee amounts to 1.5% per month per electric or water service that is past due and that exceeds $150. Late fees apply on a monthly basis and are based on the past due amounts.

How to find LADWP access code?

Q: What is my Account Access Code? A: It may be the last 4 digits of the primary account holder’s Social Security number, Federal Tax ID number, or Personal Identification Number.

How often does the LADWP bill?

LADWP Standard Residential Rates (R-1A) in 2024. The R-1A plan is a tiered rate schedule in which electricity charges vary based on your consumption throughout the billing period. It’s important to note that LADWP bills on a bi-monthly basis, so each billing period is two months.

How do I pay by phone through the LADWP payment center?

To pay by phone through the LADWP Payment Center, residential customers can call 1-877-MYPAYDWP (1-877-697-2939) to authorize an electronic one-time payment from your checking/savings account or credit card (Visa or MasterCard). Our toll-free number is available 24 hours a day, 7 days a week using a touch-tone phone.

What payment options does LADWP offer?

A: LADWP offers a variety of payment options to our customers to make it easier to pay their bill. To see the full list, go to Residential Bill & Payment or Commercial Bill & Payment. Q: Is LADWP resuming disconnection of service (s) for nonpayment?

Where can I get help paying my utility bill?

State Funds for qualifying residential LADWP customers with unpaid utility bills. Dial 2-1-1 or 1-800-339-6993, or visit the 211 LA website to find the help you need. Need Help Paying your Bill? We can help.

What are the payment terms for level pay?

Payment terms of 12, 24, and 36 months are available. 24- and 36-month plans are available only for accounts with arrears. At the end of your payment term, your participation in Level Pay will automatically renew and the monthly amount will be recalculated based on your prior 12 months service usage.

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