Paying your DPL (Dayton Power & Light) bill on time each month is essential to avoid late fees, service interruptions, and other issues. DPL offers many convenient payment options to fit every customer’s needs. This comprehensive guide will walk you through the various ways to pay your DPL bill online, by phone, by mail, or in person.
Online Bill Payment
The fastest, easiest way for most customers to pay their DPL bill is online. DPL provides two main online payment options:
MyAES Account
You can sign up for a MyAES account on the DPL website. This gives you 24/7 access to view and pay your bill online. You can also set up autopay check usage history update account details, and more.
Pay Now
The Pay Now option allows you to make a quick, one-time payment without logging in. You’ll just need your DPL account number and payment info. Payments made after 5PM process the next business day.
DPL accepts online payments via credit/debit card checking account, and digital wallets like Apple Pay and Google Pay.
Other Ways to Pay Your DPL Bill
If you prefer not to pay online or want additional options here are other ways to pay your DPL bill
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By phone: Call 1-800-433-8500 anytime to pay by credit/debit card or checking account.
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By mail: Send a check or money order payable to DPL at PO Box 740598, Cincinnati, OH 45274-0598. Allow 7 days for processing.
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In person: Visit an authorized pay agent location to pay by cash, check, or money order. A $2 fee applies.
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AutoPay: Set up automatic monthly payments from your bank account through MyAES to avoid late fees.
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Payment Extensions: Those struggling to pay can call DPL to request a payment extension.
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Assistance Programs: Low income customers may qualify for bill payment assistance programs.
No matter how you pay, be sure to allow enough processing time to avoid late fees. Online/phone payments after 5PM process the next day. Mailed payments require 7 days.
Tips for Paying Your DPL Bill
Follow these tips each month to ensure easy, on-time DPL bill payment:
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Go paperless with e-bills to get statements faster and reduce clutter.
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Review bills promptly to catch any issues early. Don’t wait until the due date.
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Mark due dates on your calendar and set payment reminders to avoid forgetting.
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Sign up for MyAES to check your balance and payment history anytime.
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Automate payments with DPL AutoPay or your bank’s Bill Pay for one less thing to remember.
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Pay a few days early if mailing a check or money order to ensure on-time delivery.
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Contact DPL immediately if you foresee payment problems or account issues.
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Update contact info so DPL can reach you about any billing notices or account changes.
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Monitor usage trends through MyAES to make informed energy decisions and avoid surprises.
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Ask about payment plans if you are struggling financially. DPL wants to help.
Paying your DPL electric bill does not have to be a monthly chore. By leveraging the many payment options and establishing good payment practices, you can take the frustration out of bill payment and maintain seamless electric service from DPL. Contact their customer service department if you need any assistance.
Convenient, secure online access to your account.
- View and pay your bill online
- Set up auto pay
- Switch to paperless statements
- Choose alerts and notifications
- View your energy use and more!
Get information about options for your AES Ohio service, including electric vehicles, installing renewable energy, outdoor lighting and more.
Avoid the stress of late or missed payments with easy automatic payments. Or make one-time payments from your bank account without a fee.