Having to pay medical bills can be stressful, but Kootenai Health aims to make the process as straightforward as possible. In this article, I’ll explain the different ways you can pay your Kootenai Health bill online, by phone, or in person.
Online Payment Options
The easiest way to pay your Kootenai Health bill is online through their MyChart patient portal. To get started go to www.kh.org/pay-my-bill and either log into your existing MyChart account or register for a new one.
Once logged in, you’ll be able to
- View upcoming or past appointments
- See test results
- Request prescription refills
- Send messages to your care team
- Pay your Kootenai Health bills
MyChart allows you to securely pay bills with a credit/debit card or checking account. You’ll also be able to see billing statements and account activity.
If you’re on a mobile device, you can download the MyChart app and log in to pay bills the same way.
Paying by Phone
If you prefer to pay your Kootenai Health bill over the phone, call (208) 625-5000 Patient account representatives are available Monday-Friday from 7 30am-4 30pm PST
When you call, have these items ready:
- Patient name
- Account number
- Date of service (from your statement)
Kootenai Health accepts all major credit cards for phone payments.
Paying by Mail
To pay your Kootenai Health bill by mail, send a check or money order payable to:
Kootenai Patient Accounts PO Box 24147Seattle, WA 98124-0147Be sure to include your account number on the check or money order.
Paying in Person
You can also pay your Kootenai Health bill in person at the business services office located at:
1221 Ironwood Drive Coeur d'Alene, IDTheir hours are Monday-Friday, 7:30am-4:30pm. When paying in person, you can pay with cash, check, money order, or credit/debit card.
What If I Have No Insurance?
If you do not have health insurance, Kootenai Health has financial counselors who can help. They may be able to assist you in applying for Medicaid or other government assistance programs.
Kootenai Health also offers their own Charity Care program for uninsured or underinsured patients who meet income requirements. You can download the Charity Care application to see if you qualify.
The hospital also offers zero-interest payment plans through ClearBalance for managing large bills over time. Their financial counselors can explain your options.
Understanding Your Bill
If you have questions about charges on your Kootenai Health bill, you can request an itemized statement that breaks down each service, test, and procedure.
You can also ask for a price estimate before receiving any non-emergent services. Estimates include out-of-pocket costs based on your insurance coverage. Learn more on their Price Transparency page.
Get Help from Business Services
Kootenai Health’s business services team is available if you need help understanding your bill or have additional questions:
Phone: (208) 625-5000
Hours: Monday-Friday, 7:30am-4:30pm PST
Their goal is to make paying your hospital bill as stress-free as possible. Reach out for personalized assistance.
How can I pay my bill?
When you are ready to pay your bill, please have the following information ready:
- Patient name
- Account number
- Date of service as it appears on your most recent statement
You can make payments for Kootenai Outpatient Imaging and Kootenai Imaging at any of our Locations. Office hours are Monday – Friday, 7:30 a.m. to 5:00 p.m.
Kootenai Health Heart Services – Tom’s Story
FAQ
Does Kootenai Health take care credit?
How do I pay my Kootenai Health Bill?
When you are ready to pay your bill, please have the following information ready: You can make payments for Kootenai Health and Kootenai Clinic at Kootenai’s business services office at 1221 Ironwood Drive. Office hours are Monday – Friday, 7:30 a.m. to 4:30 p.m. Payments can be mailed to the address below: All major credit cards are accepted.
Does Kootenai Health have a patient portal?
Kootenai Health upgraded to a single online patient portal, MyChart, on March 12, 2022. Any patient visit after this date will be captured in MyChart. Kootenai Health’s MyChart online portal provides all your health information, all in one place: Already a user? Login to MyChart New user? You can register for MyChart here. On a mobile device?
Does Kootenai Health offer health care services?
Kootenai Health offers health care services and acknowledges that in some cases the patient will not be financially able to pay for the services rendered. Kootenai Health has developed a policy that describes Charity Care eligibility requirements and approval process.
How does Kootenai Health’s MyChart app work?
Patients of Kootenai Health and Kootenai Clinic can use their MyChart app to stay in touch with your medical team in between visits, pay bills, view test results and see past medical history in one secure, convenient place! To get started, all you need is a desktop or laptop computer. MyChart also works with iPhones and Android smartphones.
Does Kootenai Urgent Care accept insurance?
To verify if your specific insurance plan is accepted at Kootenai Urgent Care, check the list below or call (208) 209-6800 or (855) 742-2089 to speak with our patient account representatives. The information that follows is part of the billing and insurance guidelines for patients seen at Kootenai Urgent Care.
Does Kootenai Health follow the 21st Century Cures Act?
Kootenai Health follows the 21 st Century Cures Act. This law requires that your health, information (such as lab and radiology results) is posted to the online patient portal as soon as it is ready. This may include sensitive test results that need follow up.