How to Pay Your NES Power Bill Online, by Phone, or In Person

Paying your monthly electric bill to Nashville Electric Service (NES) is easy and convenient with several options to choose from As the primary power provider for Nashville, NES offers residential and business customers multiple ways to view billing statements and make payments This comprehensive guide will explain the various methods available to pay your NES power bill online, by phone, by mail, in person, and through automatic payment plans.

Online Payment Options

The fastest way to pay your NES bill is online through their website or mobile app Simply go to www,nespower,com and click on “Pay My Bill” at the top of the homepage, This will bring you to a page that outlines the following online payment choices

  • My Account – Set up an online profile to easily view and pay bills, enroll in autopay, and manage account details.

  • AutoPay – Automatically pay your NES bill every month with an e-check. No need to worry about missing due dates.

  • Pay Online – Make quick one-time payments by debit/credit card or e-check without logging in. A $2.25 convenience fee applies.

  • Apple Pay – Use your iPhone to pay through Apple’s mobile wallet. The same convenience fee is charged.

Phone Payment Options

Call 615-736-6900 anytime 24/7 to pay your NES bill conveniently over the phone. You’ll need to provide your account number. Here are the phone payment choices:

  • Automated System – Follow the prompts to pay with your debit/credit card or checking account.

  • Live Agent – Speak with a customer service rep to assist you in making a payment.

A $2.25 convenience fee is charged for phone payments.

Mail Payment Option

To pay your NES bill through the mail, simply write a check or money order payable to Nashville Electric Service and mail it using the provided return envelope. Make sure to include your payment stub from the bill statement. Send payments to:

Nashville Electric Service
PO Box 305099
Nashville, TN 37230-5099

Allow 5-7 business days for mailed payments to process.

In-Person Payment Locations

If you prefer paying your electric bill in cash or check in person, NES offers several locations around Nashville:

  • Kroger and Walmart – Visit customer service desks at area stores. A convenience fee of $1.50-$2.50 applies.

  • Payment Kiosks – Self-service kiosks located outside NES offices and credit union branches accept cash, cards, or e-check.

  • NES Main Office – The customer lobby at 1214 Church Street is open 8am-4pm on weekdays. Tellers accept cash, check, or money order.

In-person payments made by 9pm will process the next business day.

Payment Plan Options

Beyond one-time payments, NES provides program options to make paying your power bill easier:

  • Balanced Billing – Pay a consistent amount each month based on your average annual usage. Your account is reconciled annually.

  • Automatic Transfer – Auto-deduct the amount due directly from your bank account each month.

  • Summary Billing – Receive a single statement summarizing multiple NES accounts to simplify payment.

  • Third Party Notification – Request duplicate bills be sent to a designated third party for account monitoring.

  • Project Help – Add $1 to your payment to assist disadvantaged customers through donations.

By understanding all of the choices available, paying your monthly NES electric bill can be a seamless process. Consider signing up for automatic payments or balanced billing to make budgeting even simpler. Nashville Electric Service offers flexible options to suit your needs.

nespower pay my bill

How weather affects my billWhat is a Degree Day?

Its a standard weather calculation that compares how energy usage correlates to the outside temperature. The higher the number of degree days, the more the outside temperature is impacting your energy usage.

Degree days are based on how much the average daily outdoor temperature varies from the standard temperature of 65 degrees.

So, the colder or hotter the weather, the more degree days there will be. In general, energy bills increase or decrease fairly close to the same percentage that degree days increase or decrease.

NES power customers seeing higher bills

FAQ

What is the phone number for Nashville Electric service bill pay?

Call 615-736-6900 and follow the prompts, 24 hours a day, 7 days a week. Pay your bill with a card or checking account. You will need your NES account number. The service provider charges a convenience fee of $2.25.

What is the late fee for Nashville Electric?

A late fee will be assessed after the net payment period. The late penalty will not exceed 5% of the current month’s charges.

What electric company does Nashville use?

Nashville Electric Service (NES)

What is balanced billing NES?

Our Balanced Billing program averages your energy usage so that your bills are predictable, month after month.

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